Getting out of a Vivint contract
Regardless of where you are in your term, you can cancel your Vivint membership by contacting, faxing, or mailing the firm to tell them of your decision 30 days before it is formally canceled.
Cancellation Policy at Vivint
So, you’re going to sign a Vivint contract, but you’d like to learn more about their cancellation policy first. You can cancel your contract by emailing, mailing, and faxing a written notice of cancellation to the company. Make sure you cancel at least 30 days in advance.
How to Break a Vivint Contract Without Having to Pay a Fee
Vivint is a tough negotiator in certain ways. It all started with the fine print. Please note that the “contract nullifiers” listed below must be approved by Vivint’s Exceptions Review Team. It isn’t as simple as dialing a telephone number and saying. Each cancellation request will be handled individually by the company.
Vivint Service and Warranty Plans
The default warranty provided by Vivint leaves a lot to be desired. Your equipment is insured for 120 days (4 months) when other home security brands often provide 1-3 year warranties. After the first four months, you can still get your equipment repaired, but it will cost you $49 for every Smart Home Pro visit. Each service visit is backed by a 60-day guarantee, which we think is a lovely touch.
Contract Cancellation without Penalty in Special Circumstances
You can get out of a Vivint contract, albeit it will be difficult. Vivint Security will assess your position and, in the event of a compelling reason, will release you from your security system contract without charge. Extenuating factors, according to Vivint, include:
– Death
– Bankruptcy
– Military medical discharge and Military retirement
You’ll need proof of your circumstances, and your Vivint account will be reviewed by the Exceptions Review Team before you can gain clearance. You can also cancel your subscription if you don’t like Vivint.
Installation and activation fees from Vivint
Keep in mind that installation and activation may be charged by Vivint. Installation costs range from $49 to $199, depending on the equipment purchased, plus a $99 one-time activation fee. This is standard for professionally installed home security systems, and it correlates to the installation expenses charged by ADT.
You don’t have to pay Vivint’s installation cost all of the time anymore. Installation and activation expenses are frequently waived as part of the company’s discounts and promotions. It’s worth keeping an eye on our Vivint specials page here because this could save you a few hundred dollars.
The Vivint Contracts Bottom Line
If you’re put off by contracts, Vivint may not be the ideal option for you. If you pay for your equipment upfront, Vivint does not require a contract; but, if you finance your system, Vivint will lock you into a 3-5 year commitment.
Canceling my service online
You cannot cancel your Vivint service online or through the Vivint app. To cancel your Vivint contract, you must contact the security company’s customer care department.
Options for Vivint Billing
Paperless billing and auto-withdrawal are preferred by Vivint (of course). If you want automatic payments, you may set this up in your Vivint account online. You can either choose to pay by direct invoicing (snail mail) or manually each month online.
Durations It Take to Get Rid of Vivint
When Vivint receives your Notice of Cancellation, the firm will contact you to discuss the cancellation and your contract termination options. Users must cancel their contract with Vivint within three days of getting their equipment. With this in mind, make sure to email your cancellation notice at least 30 days before the intended termination date.
Is Vivint still usable without a subscription?
Yes, if you decide to cancel your Vivint subscription, you can still use your equipment without paying the monthly fee. However, you will be missing out on features like professional monitoring, access to the Vivint mobile app, and specialized technical assistance 24 hours a day, 7 days a week.
Conclusion
While Vivint’s smart home security systems provide numerous benefits, you should make every effort to cancel your contract properly. This is to prevent being locked into a costly long-term contract with the firm. Most crucial, duplicate the notice delivery record when mailing your notice of cancellation in case they claim you did not provide the proper documentation.
