Cancel Cox Internet
Cox communications is an American telecommunications and mass media company with its service name branded Cox. Whether price hike or any other reason, you may need to change their service or cancel it. Although there is no option to cancel it online, you can call them to reach their customer service or walk into their stores to discontinue their services.
Why you should cancel Cox?
There can be many reasons behind your decision to cancel cox, here are some of them
1. Hidden charges
Whatsoever affordable service is provided as claimed by a representative or salesperson to be, there are always some hidden charges in many plans, which can be a reason for canceling for many.
2. Slow speed
Some users reported having a slow speed of internet for some time. This is a potential reason that many customers are leaving Cox service.
3. Unannounced price hike
Almost every year, Cox service is rising prices obliviously every month. This may seem to be a little amount, but over a year or longer period, it will be a lot more than you thought you are paying.
4. Unreliable customer service
The customer service facility is not that good. Whether you are on a call or visiting in person in stores, unsatisfactory customer care may likely be one of the reasons to cancel the subscription.
Points to note before you cancel
1. Check for outstanding bills
Before you decided to cancel your service, log in to your account to check the monthly Statement if you have any due balance for the previous month. If any, cleared the due and then proceed to cancel.
2. Return any equipment leased from Cox
You should hand over each item like modem, TV to the representatives of cox store. Otherwise, it will charge you a hefty amount.
3. Take return receipt and email confirmation
After successful cancellation, always take the receipt for proof that you have returned every item you lease. Also, check the email confirmation you got and, if possible, take a printout of this mail to avoid any legal issues of late payment.
How to Cancel Cox Internet?
1. Through call
As you can’t cancel your service online you may choose to call them to raise your request. You may need to answer several automated questions as set by them when you call their customer service. After that, your call will be forwarded to their representative and you will tell them you don’t get such emails anymore in your address. This may seem a bit lengthier process and you may not get to speak with their representative with a single try. Have patience, it will surely work out
2. In-person
An in-person cancellation policy in the nearest stores of the cox is much more convenient than through call-in. It is less time-consuming and frustrating as well if the nearest store of the cox is at a reasonable distance from your home. If you are not sure about the location of the stores, google it. agents in the store are nay asking you about the reasons for canceling and discussing with you the options or plans you can choose rather than canceling. But, the process will be much easier and quicker.
The biggest advantage of the physician-persons on canceling process is, however, you can return all your equipment and devices at their store with no chance of being lost in their mall, which results in being charged for you later.
Keep in mind to return all the accessories you have from the cox. Also, take the receipt for the return that you’ve made from the employees with the date and time printed on it. Keep this receipt for any further reference and it can save you a lot of money, in case of disputes. It is worth remembering that any nonreturn issues of cox products after the cancellation of service may incur a hefty bill.
Conclusion
To cut a long story short, whether you are using Cox internet or tv, you have an option to cancel your plan in some easy ways. This also deserves mention that remembering a few things like paying outstanding bills before you cancel and choosing a date before the next cycle of the month starts can save you a lot amount of money. So, be careful about such things and continue to enjoy your preferable ISP services.
Can You Cancel cox Online?
Ans:- As of now, there is no option to cancel your account subscription online. You must call them or visit their store to discontinue your services.
How to Avoid Surprise Fees?
Ans:- After cancellation, return all the items you lease from Cox, and don’t forget to take the receipt. Otherwise, this may attract a lump sum amount as surprise fees.
