As potential customers, we need good services, good customer support, and value for money. Well, AT&T provides all of these to its customers and that is why it manages to become the largest American telecommunication service provider. You can simply get a new connection and cancel the existing connection anytime you want. Let us read the article further to see how to cancel an ATT internet, TV, or home phone connection.
ATT Cancellation Policy
Before we learn to cancel an ATT connection, it is important to know the cancellation policy. You can cancel your ATT connection within a period of 14 days without paying any charges or additional cancellation fees of any kind. However, if you decide to cancel the subscription after 14 days of your active connection, you are liable to pay service fees and an Early Termination Fee (ETF). Moreover, you also need to return all the installed gadgets to the company like the router. The term commitment is 12 months and the ETF is $180.
Equipment Return Policy
ATT can rightfully ask you in writing to return all the pieces of equipment within a period of 21 days. All the parts of the equipment should obviously be undamaged and intact. If you fail to return these, an additional charge of $150 will be levied on your account which will be charged on a monthly basis from your account. ATT stores do not accept any equipment, so you must head to your nearest FedEx store to return it with your account details. However, if the gadget is returned to us within 6 months, the equipment non-return fee of $150 will be refunded to your account directly and automatically.
Canceling the placed order
If you have just placed an order for a new connection and have not installed it yet, you can still cancel the product. For canceling your order, follow these steps –
Open the ATT website and log in to your account. Enter the requested information like your order ID and proceed with the cancellation. If the order is not shipped, click on ‘cancel order’ or ‘cancel item’. If the order is shipped, you can choose not to accept the delivery or return it after you receive the delivery at your doorstep.
Contact support
To contact customer support for cancellation-related queries, simply call on 888.463.6569 or write an email to help@enjoy.com. They will immediately resolve any other cancellation or refund-related doubts you have. Emailing them will also help you keep track of the whole resolution and conversation so that there are no further hassles during the return and refund process.
Conclusion
If you have changed your mind after you have already placed an order, do not worry. ATT return and refund policies are quite customer-friendly and transparent. You can easily choose to close a connection after you have used it for a while and if you are not satisfied or for any other reason. Also, you can still choose to make changes to your order when you pick up the order from the store. You can upgrade or degrade your chosen product as per your needs and budget. This is the best part about ATT which makes the whole ATT cancellation process a very easy and hassle-free task.
What do I need to pay before opting for cancellation?
If you have an outstanding installment that you need to pay before the cancellation, make sure to pay that first. After that, you may or may not be charged extra as per the cancellation policy.
How can I cancel or remove a wireless line without canceling it?
If you are unsure about leaving ATT, you may try other options like replacing your device, transferring the billing responsibility, or suspending the wireless connection.
How to cancel ATT prepaid wireless service?
If you have a prepaid connection, you simply don’t have to do anything. If you do not refill your card and the account remains dormant for 60 days, ATT will terminate the connection. However, you must opt out of the ‘auto-pay’ option to prevent automatic payment deduction from your account.
