How to cancel an order
Instacart allows you to cancel the orders you have placed, but you need to do it fast enough before the shopper start shopping. Although you can cancel it after your shopping is completed or out for delivery, in such cases additional charges will be incurred. Here is how you can cancel your order.
Cancel order before shopping
This is the best time to cancel an instacart order which is Before the shopper starts shopping. But you have to decide fast whether you will cancel your grocery or not. If you delay deciding the shopper might start Shopping and you would not get a full refund.
You can do it both on the website and the app. To cancel your order on the website, follow the instructions below
log in to your account and click on the three-dot that appears on the upper left of the page.
There you will find my account menu,
Click on your orders and choose the order you want to cancel.
- Click on manage order and then tap the cancel order button.
Your order will be cancelled. If you are comfortable with apps, then the process is also very similar as discussed above.
Go to the same three horizontal lines in the upper left corner to access your account.
Go to the orders section to find the order you look to cancel. Tap on the manage order and scroll down the find the option cancel order. Click on it and you’re done.
The process is seamless and as easy as this.
Cancel an order after shopping
Instacart also gives you the option to cancel your order after shopping has started or on the way to delivery.
Rather than cancelling the order from the website or app, this time you will need to contact customer care to cancel it. You can call the toll-free number at +1 888-246-7822.
There is also another option which is live chat. You can chat directly with their customer representatives requesting them to cancel your order by providing some basic details. Live chat service is pretty good and convenient because you know how difficult it is to get reach a human representative timely. But always make sure that you cancel it before shopping because late cancellation fees can be up to $15, which is indeed not less. This fee is to compensate for the loss of time for a shopper.
However, you will receive your refund which is your total cost of the order minus shipping charges.
Cancel your order when it is in progress
Even if your order is showing in progress and just a few steps away to get it delivered, you can cancel it. Here, in this case, you need to be very quick to contact customer service. You can call them immediately after you realize that you no longer want to get your product. Alternatively, the live chat option is also there. Unlike the case where you had to cancel it before the shopping starts to get a full refund, this will incur a charge of $15.
Instacart Refund Policy
Instacart’s refund policy is very flexible for its customers. You are eligible for a full refund within 4-5 business days if you have cancelled the order before the shopper starts shopping. But, in case you haven’t cancelled it within that period, you are liable to pay $15 as cancellation fees, which will be adjusted with your refunded amount.
You need to know that after the delivery is completed, you shall not be allowed any refund or cancellation under any condition. Rest of the cases, you will always get your refund back. In case you are struggling with payment issues, you can contact their customer support or mail them.
Conclusion
Instacart is a popular online groceries store that is very useful if you have a daily humdrum. You can save a lot of time that could otherwise be invested in your busy schedule. Whatever the reasons, situations like cancelling an order on e-commerce sites are much more prevalent. while cancelling your vegetables are possible in all aspect, try to be quick on your decision if you don’t want to lose an extra $15.
Do shoppers earn when you cancel orders?
Ans: – yes, they earn a few dollars to compensate for their loss of time, the fuel of the car, etc. which is why they charge cancellation fees.
Can I cancel my groceries after it has been delivered?
Ans: – After it has reached your doorstep, it can be neither returned nor will be refunded.
