Can Urban Outfitters Look Up Receipts?
For both online and in-person purchases, faulty items can be returned for a refund or exchanged within 30 days in a UO store.
In addition, Urban Outfitters provides a 12-month warranty for their products which allows you to mail your concerns based on the quality of your originally bought goods. This article discusses the process in detail.
Steps to Lookup Receipts for Return or Exchange
Checking your order number Guest and gift ordersPreparing a return labelObtaining labels for multiple returns or exchange requests Looking up receipts for exchange inquiries only
1. Checking Your Order Number
If you already created an account with Urban Outfitters, you will need to sign in and revisit your purchase history, then check and select the order you wish to exchange or return to the UO store.
After selecting your order, you can hit the Return or Exchange option and you are all set for the next steps.
2. Guest and Gift Orders
If you do not have an account with Urban Outfitters, your purchases will be considered guest orders. UO stores also allow you to lookup for orders labeled gifts by verifying the status of your orders. The next steps follow a similar process to those who have created UO accounts.
3. Preparing a Return Label
Urban Outfitters stores usually need a label to be attached to the package to be returned by mail or in person.
First, you will need to detach the original label with shipping details, and then replace it with your return or exchange label for your package.
Keep in mind that prepaid receipts are ready after you follow steps 1 or 2, where UO emails you a copy of your labels with their corresponding location details.
4. Obtaining Labels for Multiple Return or Exchange Orders
In this case, you might need to mark all items with their corresponding receipts. In addition, you will need to provide a packing list in addition to the emailed copies confirming the return or exchange for each order.
5. Looking up Receipts for Exchanges Only
For defective or wrong items, UO store policy requires a mail-back within 30 days. Following this policy accrues you the benefit of being exempted from exchange charges. In most cases, such orders are processed upon reception to ensure convenience.
Return Fees and Terms
For most returned orders, UO stores may deduct some fee for restocking. It is worth noting that custom-made orders cannot be reaccepted by the UO stores in Canada and the US.
Returns take a maximum of 2 weeks to process and a message for the amount to be refunded is sent to your account following the approval of the return. Usually, refunds minus a $5 fee need a maximum of 3 days to actualize.
Conclusion
Most returns or exchanges mailed for undesired and unused products, bought from a UO store are included in the UO return policy. These returns or exchanges are exclusive of custom-made items.
In most cases, a small fee is deducted from the refund amount, which is then processed in 3 business days after the order has been processed in a week or two.
In addition, you are allowed to submit multiple claims for the return or exchange of previously bought products, whether by mail or physical access to the US stores.
- Can I Get a Refund on Returned Items with No Receipt?
Usually, a shipping receipt or a confirmation by email is needed in authenticating a refund process. The shipping or confirmation receipt must contain the delivery date, product details, and amount bought.
- Can I Get Free Shipping for Exchanged Items?
According to the Urban Outfitters Return Policy, exchange requests submitted within 30 days from the date they were delivered may allow one to be exempted from shipping fees in addition to the exchange charges. This applies provided the conditions for exchange are met duly.
- Can I Get a Refund for Custom-Made Items?
No. Custom-made orders are rigid, with specifications to a designated customer and the return policy of most UO stores does not cover for reacceptance of these goods.
- How Do I Return a Defective Gift Item for Exchange at a UO Store?
The return process for faulty items is simple. The above steps are applicable for all orders exclusive of custom-made orders for both guest and account-based users. A small stocking fee is also charged for every item.
