After every shopping, our parents ask us to keep the receipt carefully to make returning orders easier. However, that small piece of proof is sometimes meant to be misplaced. During such a situation, we are left with no option to claim our purchase and make the return.
That’s why it is important to know if we can look up our receipt or not. For those who are regular customer of Home Depot, it is important to know if the company look up their receipts or not. Home Depot is one of the leading home improvement equipment providers in the USA. The fact that the company looks up receipts is a relief for its regular customers.
INTRODUCTION
The company is one of the largest home improvement companies existent in the USA. It majorly provides supply products, construction items, home appliances, and other services. Headquartered in Georgia, Atlanta, the company was founded by Bernard Marcus, Arthur Blank, Ron Brill, and Pat Farrah. The company also owns several brands, which expands its market reach.
Does Home Depot Look Up Receipts?
The company can easily track the receipts of its customers. The company accepts all the payments made via Visa, Discover, American Express, MasterCard, or Debit Card. However, they can track the receipt only till 30 days after the payment. The duration of tracking increases to 365 days for those who have made the payment by using a Home Depot Credit card.
Along with the duration till which the company can retrace the receipt, it is equally important to understand from which date this duration begins. As soon as you purchase an item from Home Depot Shop, you can ask for tracing the receipt for the next 30 days or 365 days(depending upon the method of payment).
PRINTING OF THE RECEIPT
Along with retracing the lost receipt customers can also get these receipts printed for further reference. It is a good option for all those careless customers who lose their receipts even before they reach home from the shop.
WHEN PAYMENT IS DONE IN CASH
Customers can get these receipts printed from the counter of the shop. In case you have paid via cash, then retracing would be difficult. In most cases, the company is unable to track the data of the billing amount to generate the proof of purchase.
In this case, you have to work extra to get your new receipt. If you have made the payment through cash, then contact the company’s customer care executive. Provide him or her with the basic information related to your purchase. After that, if the customer care executive can solve the issue, then you have to submit your photo ID and verification card.
DUPLICATE COPIES
Instead of printing an altogether new receipt for its customers, the company can also provide duplicate copies. This is done mainly in the case of gifts, or while purchasing other personal items. If you fail to get your receipt printed, then get it printed from the store from where you purchased your gift.
RETURN WITHOUT RECEIPT
Customers are necessarily asked to keep their receipts safe for future complaints and return orders. In special cases, the company facilitates its customers to return their orders without a receipt. In such cases, the transaction is verified from some alternative method. A request for the return of order without receipt is accepted only after verification by the company’s database. In case the transaction is not verified, then the customers have the option to choose store credit. This doesn’t assure that the company will always accept the return requests without receipts. It is completely upon the company’s representative to accept or reject the return request based on the information provided. In many cases, the expensive items are not accepted for return without receipt.
CONCLUSION
There are many chances of misplacing or losing your bill after shopping. However, this is not a good sign if you want to replace the item. In this case, it gets important to know if the place of your purchase looks up your receipts or not. In the case of Home Depot, the customers’ receipt is looked up to by the company. If you have made an online transaction via debit card, Master Card, or some other card, then the company can retrieve your 30-day old bill. Duration of retrieval increases to a year if you have paid via a HomeDepot credit card. In the case of cash payment, there are lesser chances of the retrieval of the receipt. In any case, it is advised to consult at the shop or with the customer care executive.
Q. Does Home Depot keeps a track of returns without a receipt?
Ans. The company keeps a record of the returns without a receipt. This is mainly done to keep a check on the customers who purposefully return orders without a receipt.
